Privacy Policy

Effective date: 1/2/26

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Reframe Occupational Therapy (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information through our website and related online services.

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Information we collect

Information you provide: If you submit our consult form, we collect:

• First and last name

• Email address

• Phone number

• Insurance plan (as entered)

• Your message (free-text)

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Important: Please do not submit sensitive medical or mental health information through the website message box. If you choose to share health information in your message, you do so voluntarily. For clinical communication, we will direct you to secure channels.

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Information collected automatically: Like most websites, we may automatically collect limited information, such as:

• IP address, device type, browser type

• Pages visited and time spent on the site

• Cookies and similar technologies (used by Wix and related tools)

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How we use your information

We use information collected through the website to:

• Respond to your inquiry or consult request

• Verify basic insurance details for scheduling/logistical purposes

• Improve website performance and user experience

• Maintain website security and prevent misuse

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How we share your information

We do not sell your personal information. We may share information with service providers who help us operate our website and services, such as:

• Wix (website hosting, forms, and site analytics)

• SimplePractice (practice management platform, scheduling, secure client portal, and telehealth)

These providers process information on our behalf under their own privacy and security practices.

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SimplePractice and clinical privacy

If you become a client, your clinical information and records are handled through SimplePractice and/or other secure systems used for healthcare operations. Our website Privacy Policy is separate from any clinical privacy notices you may receive (such as a Notice of Privacy Practices, if applicable).

 

Cookies and analytics

Wix and related tools may use cookies to operate the site and understand website traffic. You can control cookies through your browser settings; disabling cookies may affect site functionality.

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Communications

If you contact us by email or phone, please note that email and text messaging are both HIPAA-compliant: 

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Data retention

We retain website inquiry information only as long as needed to respond to your request and for reasonable administrative purposes, unless a longer retention period is required by law.

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Your choices

You may request to access, correct, or delete the personal information you submitted through our website by contacting us at:
Email: eugenie@reframeot.com
Phone: (617) 802-5504

Fax: (617) 802-5505

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Updates to this policy

We may update this Privacy Policy from time to time. The “Effective date” above will reflect the most recent revision.